Effective Date: September 9, 2026
Femme Wellness Clinic we respects your privacy and is committed to protecting the personal information you provide to us through our website, gynaefemmewellnessdwarka.com
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our Website, contact us, request an appointment, communicate with us through WhatsApp, phone, email, or otherwise interact with our services through the Website.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Femme Wellness Clinic is a women’s healthcare clinic located in Sector 6, Dwarka, New Delhi, providing gynaecological, obstetric, pregnancy, fertility, women’s wellness, and related healthcare services.
Clinic: Femme Wellness Clinic
Location: Sector 6, Dwarka, New Delhi – 110075
Phone: +91 99105 52246
Email: info@femmewellnessclinic.com
Website: gynaefemmewellnessdwarka.com
2. Information We May Collect
Depending on how you interact with our Website, we may collect the following information:
A. Information You Provide
When you contact us, request an appointment, submit an enquiry, or communicate with us, we may collect:
- Name
- Phone number
- Email address
- Preferred appointment date or time
- Information included in your enquiry or message
- Details you voluntarily provide about your healthcare needs
- Any other information you choose to provide
B. Health-Related Information
If you voluntarily provide medical or health-related information while requesting a consultation or communicating with us, such information may include details relating to symptoms, pregnancy, menstrual health, PCOS/PCOD, fertility, previous medical history, or other women’s health concerns.
We treat health-related information as confidential and use it only for legitimate healthcare, consultation, communication, appointment, administrative, and related purposes.
Please do not submit highly sensitive medical records or information through a general website form unless specifically requested or instructed by the Clinic.
C. Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- General website usage information
This information may be used to maintain website security, understand website performance, improve our services, and analyse website usage.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries
- Schedule and manage appointments
- Contact you regarding your appointment or enquiry
- Provide information about our healthcare services
- Respond to WhatsApp, phone, email, or website enquiries
- Provide appropriate customer and patient support
- Improve our Website and user experience
- Maintain website security and prevent misuse
- Maintain appropriate administrative and business records
- Comply with applicable legal and regulatory requirements
- Send service-related communications where reasonably necessary
We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted by applicable law or you provide appropriate consent.
4. Healthcare and Medical Information
Femme Wellness Clinic understands that medical and women’s health information is particularly sensitive.
Any health-related information voluntarily shared with us may be used to understand your enquiry, facilitate communication, arrange consultation, or provide healthcare-related services as appropriate.
However, information submitted through the Website should not be considered a substitute for an in-person medical consultation.
For medical emergencies, please contact your local emergency medical service or visit the nearest emergency department rather than relying on the Website, email, WhatsApp, or online communication.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.
Cookies may also be used by third-party services integrated with our Website for analytics, advertising, security, or other website functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.
6. Analytics and Third-Party Services
We may use third-party tools and services to help us operate, secure, analyse, or improve our Website.
These services may include website analytics, advertising platforms, communication services, appointment tools, hosting providers, security services, or other technology providers.
Third-party providers may process certain technical or personal information according to their own privacy policies and applicable laws.
Where third-party services are used, we encourage users to review the privacy policies of those providers.
7. WhatsApp and Phone Communication
Our Website may provide options to contact the Clinic through WhatsApp or telephone.
When you choose to communicate with us through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform’s own terms and privacy policy.
Please avoid sending unnecessary sensitive medical information through general messaging channels unless specifically requested by the Clinic.
8. Sharing of Information
We do not sell or rent your personal information.
We may share information when reasonably necessary with:
- Healthcare professionals or authorised personnel involved in providing healthcare services
- Service providers who assist with website hosting, maintenance, security, analytics, communication, or other business functions
- Technology or appointment-management providers, where applicable
- Professional advisers where necessary
- Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law
- Other parties where disclosure is necessary to protect the rights, safety, security, or property of the Clinic, our patients, users, or others
We aim to limit disclosure to information that is reasonably necessary for the relevant purpose.
9. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Website or electronic communication channels.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.
The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, which may include the right to:
- Request information about personal data held by us
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related concern or grievance
- Exercise other rights available under applicable data-protection laws
To exercise a privacy-related right or make a request, please contact us using the details provided below.
Certain requests may be subject to verification and applicable legal or regulatory requirements.
12. Children’s Privacy
Our Website is not specifically directed toward children.
We do not knowingly seek to collect personal information from children through the Website except where such information is voluntarily provided in connection with legitimate healthcare or appointment-related requirements and handled in accordance with applicable law.
Parents or legal guardians may contact us if they have concerns about information relating to a minor.
13. Links to Other Websites
Our Website may contain links or buttons that direct you to third-party websites or services, including communication, social media, booking, or other platforms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised “Effective Date.”
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:
Femme Wellness Clinic
Sector 6, Dwarka, New Delhi – 110075
Phone: +91 99105 52246
Email: info@femmewellnessclinic.com
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.
16. Consent
By using our Website or voluntarily submitting your information through our contact, appointment, enquiry, or communication channels, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.
Last Updated: September 9, 2026
